Chief Operations & Services, Division of IT Solutions & Services
With over twenty years of experience working in international, multi-cultural environments, Hani Shannak is a proven results-driven leader whose strong vision has led teams to achieve cross-functional business objectives. As Chief of ICT Operations in UNICEF Headquarters New York, he is responsible for the overall global management and strategic planning for the ICT infrastructure, Data Centers, and Global Customer Support Center. With his dynamic and collaborative personality Hani has created high performing teams in emergency preparedness and response operations globally. Hani has equipped the UN system and its humanitarian partners with an advanced Emergency telecommunications training curriculum in which hundreds have successfully graduated and gone on to provide vital support to countries in emergency. Hani’s in-depth knowledge of the UN system comes from having worked in various capacities across four continents, namely the Middle East and North Africa, Eastern Pacific, East and South Africa and most recently North America. During this time, Hani has made significant contributions to UNICEF’s global ICT strategy, policies, system development, ICT innovations, and MIS networks. Recent accomplishments include the development of Emergency Guidelines for Telecommunications Response, Information Technology accessibility and support for staff with disability, and disaster recovery plans for UNICEF field offices to support the organizational BCP plans. Hani has also been an active contributor to UN reform initiatives that aim to improve the efficiency of ICT at the global and field level. Hani’s education and training includes a Cambridge diploma in Senior Leadership Development, MBA, MA in Leading Innovation & Change and a Bachelor’s degree in CIS. Hani’s pursuit for higher learning has taken him to institutions of education in the UK, Switzerland, South Africa, Jordan, Thailand, Kenya and the US. In 2009, Hani received a prestigious Laureate from the Computerworld Information Technology Awards Foundation for his case study, “Fly-Away Emergency VSAT and Enterprise Management Systems” documenting the development of a revolutionary portable communications systems that changed the nature of emergency telecommunications response.